Refund policy

At Burke Candy, we take great care in preparing and packaging your order so it arrives as fresh and delicious as possible. Because many of our products are handmade, perishable, and temperature-sensitive, returns and refunds are handled on a case-by-case basis to protect product quality.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please refuse the package if possible and contact us within 3 days of delivery.

When contacting us, please include:

• Your order number

• A brief description of the issue

• Photos of the damaged or incorrect products and packaging, if applicable

We will review your request and determine the appropriate resolution, which may include a replacement, store credit, or refund.

Returns and Refunds

Because our products are food items, we may not be able to accept returns on online orders.

All return and refund requests are reviewed individually. Burke Candy reserves the right to determine whether an order is eligible for a replacement, store credit, or refund.

We are unable to accept returns or offer refunds for:

• Products that have been opened or consumed

• Products damaged due to heat or improper storage after delivery

• Incorrect shipping addresses provided at checkout

• Delays caused by the shipping carrier

• Customer preference or taste preference

Please contact Burke Candy before attempting to return any product.

Order Cancellations

Order cancellations may be possible if an order has not yet been prepared or shipped.

To request a cancellation, please contact us as soon as possible. Once an order has been prepared, packed, or shipped, cancellation may no longer be available.

Contact Us

For questions regarding damaged or incorrect orders, returns, refunds, or cancellations, please contact:

Email: Orders@burkecandy.com

Phone: 414-964-7327

Whitefish Bay Location: 414-312-8718

For additional information, please review our Shipping & Returns Policy.