Shipping & Returns Policy
At Burke Candy, we take great care in preparing and packaging your order so it arrives as fresh and delicious as possible. Because many of our products are handmade and temperature-sensitive, our shipping and return policies are designed to protect product quality and ensure the best possible customer experience.
Order Processing
Most online orders are made or prepared to order. Please allow 1-2 business days for your order to be processed before it ships. Orders placed after 3 p.m. CST may begin processing on the next business day.
Chocolate/Candy Orders:
During our busier times, please allow 2-3 business days for chocolate/candy orders.
Wholesale/Ingredient Orders:
During busier times of the year, please allow 5-7 business days. Please call for any questions on lead times.
Shipping
We ship orders to addresses within the United States of America and Canada.
For chocolate/candy orders, please call to confirm shipping outside of the United States. We do make exceptions on occasion.
Shipping options and rates are calculated at checkout based on the shipping address, order size, and selected shipping method.
Once your order has shipped, you will receive tracking information by email, when available.
Warm Weather Shipping
Chocolate/Candy Orders:
Because chocolate and candy can melt in warm temperatures, Burke Candy may pause or limit shipping during warmer months.
For retail customers, shipping may be paused during June through August due to warm weather and the risk of melting. During this time, customers are encouraged to visit one of our retail locations or contact us directly for assistance.
If you have questions about warm-weather shipping, please contact us before placing your order.
Wholesale/Ingredient Orders:
Shipping may be paused for toffee or other centers during June through August due to warm weather and risk of getting too warm in transit.
Local Pickup
Local pickup may be available at select Burke Candy retail locations.
Pickup location, timing, and availability may vary. Please review the options available at checkout or contact us directly with questions.
Incorrect or Incomplete Addresses
Please review your shipping address carefully before placing your order. Burke Candy is not responsible for delays, returned packages, or delivery issues caused by incorrect or incomplete shipping information.
If you notice an error after placing your order, please contact us as soon as possible at:
Email: Orders@burkecandy.com
Phone: 414.964.7327
We will do our best to update the order before it ships, but we cannot guarantee changes once an order is in progress or has been shipped.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please refuse the package, if possible, or else we cannot claim responsibility and get credit. Please contact us within 3 days of delivery. Please include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item and packaging, if applicable
We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.
Returns and Refunds
Because our products are food items, we may not be able to accept returns on online orders.
At this time, returns are handled on a case-by-case basis. Burke Candy reserves the right to determine whether an order is eligible for replacement, store credit, or refund.
We are unable to accept returns or offer refunds for:
- Products that have been opened or consumed
- Products damaged due to heat or improper storage after delivery
- Incorrect shipping addresses provided at checkout
- Delays caused by the shipping carrier
- Customer preference or taste preference
Cancellations
Order cancellations may be possible if the order has not yet been prepared or shipped. To request a cancellation, please contact us as soon as possible at:
Email: Orders@burkecandy.com
Phone: 414.964.7327
Once an order has been prepared, packed, or shipped, cancellation may no longer be available.
Contact Us
For questions about shipping, pickup, damaged orders, or returns, please contact Burke Candy:
Email: Orders@burkecandy.com
Phone: 414.946.7327
Whitefish Bay Location: 414.312.8718